1. If anything arrives damaged, please take clear photos of the packaging it arrived in (inside and out) as well as the damaged item and call us immediately to arrange a replacement. Do not dispose of anything until we resolve the matter.
2. If you choose to return the filter for any reason other than damage upon arrival, we will be happy to issue a full purchase price refund or exchange within 30 days of delivery date, minus shipping cost we incurred. The return policy applies to water filter systems, parts and any unused (original shrink wrapped) filter cartridges. If the filter cartridges have been opened (shrink wrap removed) and/or used, we will deduct the price of the cartridges from the refund as they will no longer be re-sellable.
Regarding returns of filter faucets for non-defect reasons, e.g. changed mind on color/style; the faucets should not have been installed/used in order to qualify for a return/refund.
Please ensure the product is returned sufficiently packaged to protect from shipping damage, else, damage during shipping may not qualify under shipping guidelines for an insurance claim and you may receive a refund less the damaged item/s as a result. We recommend to simply re-use the existing packaging materials the system came with if they are in good condition.
We make a strong effort to keep you informed of your shipment via email at various stages (an email is sent to you when package ships, when it's delivered, etc.) to ensure it gets to you. However, if the package is returned back to us due to customer error (e.g. entering wrong address at checkout, not picking package up on time from local holding center, etc.), a return shipping fee (typically around $10) will be deducted from the refund or will be required to be paid along with new shipment charge to have the package re-shipped.
3-STEP RETURN INSTRUCTIONS:
Step 1: Please contact us to confirm the return is authorized (a discounted UPS return label can be emailed upon request for your convenience).
Step 2: Package the item/s well to prevent damage during transit.
Step 3: Include a copy of your receipt, write "Return For Refund" on it and ship to:
PureEffectFilters LLC
35 East 11th Street
Attn: Returns
Sheridan, WY 82801
We will issue a refund once the item is received and inspected (typically 1-2 business days after we receive it). Please give us a call or send an email if you have any further questions.